News & Press
Why treating patients like customers means reimbursement dollars
With Medicare penalizing hospitals with low patient satisfaction scores starting next year, more hospitals are certainly taking note of how happy their patients are in areas other than clinical care.
Hospitals with best patient satisfaction to draw in reimbursements
Love it or hate it, more hospitals are taking note of patient satisfaction with reimbursements on the line. Starting next year, Medicare will examine patient satisfaction scores when reimbursing hospitals, and better performing hospitals will win out on the incentive.
Doctors, nurses out of touch with patient expectations
With patient satisfaction becoming increasingly important in healthcare, a new study published in the British Medical Journal: Quality and Safety suggests that providers may not be tapped into patients' wants or needs.
