I am not sure what is going on in the Ashburn office but response and service is disappointing.
I called, as requested to do if my issue did not resolve. I made a follow up call around noon and requested an order be written for an x-ray and or follow up appointment. I was told my message would be “passed along”.
I did not receive a call that day and left a terse message on the website. The next morning (nearly 24 hours later) I received a call. The receptionist sounded irritated and conveyed to me that an order for an X-ray had been sent morning! Again, almost 24 hours after my first call.
Then today, I received a call concerning test results for my wife. The nurse would not share my wife’s information after I told her my wife was not home. My wife and I have both signed consent forms to share medical information yet this person would not do so as I requested. The signed consent forms were later verified, to my wife, by a nurse as being on file.
This office needs leadership and guidance.. as it is reflecting poorly on an medical staff that otherwise is doing an adequate job. Please do better!
5 / 5
2 months ago
I have been taking my 5 kids to this practice and have had a great experience over the last 8 years. Dr. Mary Renard is wonderful. She is knowledgable and kind. I have never had a bad experience with any nurses or front office staff. They went out of their way recently to help me with an insurance issue I was having. I have no complaints with this office, and with 5 kids over the span for 8 years, that's a lot of doctor visits!
5 / 5
3 weeks ago
I go to Rachel sparks. She is absolutely wonderful! Best doctor I’ve had in a while!
5 / 5
3 months ago
I had my doubts about this practice to be honest. Seemed like they wanted to churn patients, which was the last thing I was looking for. However, after meeting the PA Sam Heisler, I completely changed my mind. He was amazing, attentive, and seemed to genuinely care. This may be the practice I've been looking for after several years and several tries at different primary care physicians.
5 / 5
in the last week
I so appreciate Dr. Mary Renard of Broadlands Family Practice. She always listens carefully, asks questions and helps me find the road to better health. I've never had a better medical experience and hope I never have to change doctors.